Midnight Whiskers Black Cat T-Shirt

At Dear Jasminica, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we’re here to help!

 

Returns

• Eligibility for Returns:
  Items must be:

  • Unused, unworn, and unwashed.

  • In the original packaging with all tags attached.

  • Returned within 30 days of the delivery date.

• Non-Returnable Items:

  • Customized or personalized items.

  • Items marked as final sale.

• How to Initiate a Return:

  • Email us at dear.jasminica@gmail.com with your order number and reason for the return.

  • We will provide you with a return authorization and instructions for shipping the item back.

• Return Shipping:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Please ensure the item is securely packaged. We recommend using a trackable shipping method to ensure safe delivery.

 

Refunds

• Refund Process:
  Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved Refunds:

  • Refunds will be processed to your original payment method within 7–10 business days.

  • Shipping fees are non-refundable.

 

Exchanges

• Exchanges for Lower-Priced Items:
  If you'd like to exchange an item for a lower-priced product, we’ll process the exchange and refund you the difference.

• Exchanges for Higher-Priced Items:
  If you wish to exchange an item for a higher-priced product, you’ll be required to pay the difference.

• How to Process an Exchange:

  Initiate the return process by contacting us at dear.jasminica@gmail.com.

  Once we receive the returned item, we’ll assist in processing the exchange or arranging the payment difference for higher-priced items.

 

Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 7 days of delivery at dear.jasminica@gmail.com.

• Provide your order number, a description of the issue, and photos of the damage.

• We will arrange a replacement or full refund at no additional cost to you.

 

Contact Us

For any questions or concerns about returns or refunds, please reach out to our customer support team at:

• Email: dear.jasminica@gmail.com

We value your satisfaction and are committed to making your shopping experience smooth and enjoyable!

At Dear Jasminica, we are committed to delivering your order as quickly and efficiently as possible. Below you’ll find all the information you need regarding our shipping process:

Processing Time

• All orders are typically processed within 1-3 business days.
• Orders placed on weekends or holidays will be processed on the next business day.
• Once your order is processed, you will receive a shipping confirmation email with tracking information.

Shipping Rates

• Shipping rates are calculated at checkout based on your location, the weight of your order, and the shipping method you select.
• Shipping fees within Canada are based on the standard UPS shipping rate and will be calculated at checkout.
• Free shipping is available on all orders over $200 within Canada.
• We offer standard shipping and express shipping options to meet your needs.
• Free shipping may be available for specific promotions or order amounts, which will be clearly stated at checkout.

Domestic Shipping (Within Canada)

• We offer shipping within Canada via UPS, with delivery times typically ranging from 5-10 business days, depending on your location.
• Shipping fees will be calculated based on the UPS standard rate for orders under $200.
• Free shipping is available on orders over $200 within Canada.

International Shipping

• We ship to select international destinations. Delivery times for international orders may vary based on location and customs processing.
• International orders typically take between 7-21 business days via UPS.
• Please note: International customers may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer.

Order Tracking

• Once your order has been shipped, you will receive a tracking number via email.
• You can track your order at any time using the UPS tracking portal on their website: UPS Tracking.

Address Accuracy

• Please double-check your shipping address when placing an order. We are not responsible for delays or missing packages due to incorrect or incomplete address information.

Shipping Issues

• If there are any issues with your shipment, such as damage or non-receipt, please contact us at dear.jasminica@gmail.com within 7 days of receiving your order.
• We will assist you in resolving any shipping-related problems.

Note: Shipping times are estimates and may vary depending on factors such as weather conditions, holidays, or UPS carrier delays.

Contact Us

For any questions regarding shipping, please reach out to our customer service team at:

• Email: dear.jasminica@gmail.com

We aim to provide a seamless shopping experience and will always work to ensure your order arrives safely and on time!